There’s a plan for every property.

Hello Hotel is $49 a month for Solo, $99 for Core, $149 for Team, $299 for Scale, $599 for Peak, and $1,299 for Summit. Every plan includes the entire product. The plans differ by how many users and phone numbers you get and how much calling and texting is included.

No. Hello Hotel is month to month and you can cancel from your account settings. There is no annual commitment and no cancellation fee.

Not right now. Plans start at $49 a month, you are not locked into anything, and you can see the whole product on a demo before you pay for it.

No. A twelve-room property and a sixty-room property pay the same on the same plan. Hotel phone systems are often priced per room per month, so the bill grows as you fill the property. Hello Hotel is priced by team size and usage instead.

Each plan includes a set number of users: two on Solo, three on Core, seven on Team, fifteen on Scale, twenty-five on Peak, and forty on Summit. Everyone within that number is free to add, and past it, additional users are $8 to $15 each per month depending on your plan.

Yes. Solo includes every feature in Hello Hotel, the same as every other plan: the shared inbox, calls and texts on one number, live Mews data in every conversation, automations, AI Assist, call recording and transcription, voicemail, routing, and every integration. Only the included amounts are smaller, with two users, one phone number, 500 voice minutes, and 750 text segments a month. If you outgrow it, you can move up to Core from your account settings, and the change takes effect immediately.

Nothing stops working. The extra is billed at your plan’s overage rate on your next invoice, and you can watch your usage in the app. If you are going over every month, sometimes moving up a plan can cost less than the overage. We are here to help you work through it, and we will always recommend the least expensive plan for you.

Calls are billed per minute and round up to the next full minute. Text is billed per segment, and a segment is roughly 160 characters, so a long message can count as more than one. The composer shows you the segment count as you write, and automations show it too, so nothing is a surprise.

Every Hello Hotel plan includes a monthly allowance of Agentic AI Credits that covers AI-drafted replies, call and voicemail summaries, and AI web chat. The allowances range from 1,500 credits on Solo to 40,000 on Summit and are sized so typical properties never run out. If you do pass yours, additional credits are $0.010 to $0.014 each depending on your plan. The AI voice agent is separate and billed by the minute.

Agentic AI Credits are how AI usage is measured in Hello Hotel for everything except Voice AI. Every time the AI reads or writes something for you, a call or voicemail summary, a guest-note summary, a drafted reply, or a web chat answer, it uses credits at one credit per thousand tokens, so a short draft costs far less than a long chat. Every plan includes thousands of credits each month, they reset monthly, and additional credits are billed at your plan’s overage rate. Voice AI is the exception: it is billed by the minute as AI voice minutes. Your current month’s usage is on the billing page.

The voice agent is coming. We are building it now and bringing on a small group of properties to test it with us before it reaches general accounts. The AI voice minutes in the plan comparison are for those early access properties. If you would like to be one of the first, mention it when you book a demo and we will save you a spot.

No. Signing up is self-serve and takes a few minutes, porting your existing number is included, and there is no implementation charge.

Yes, from your account settings, and the change takes effect immediately. Start on the plan that fits your property today.